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Senior Application Support Analyst

Job no: 501862
Work type: FP - Full-time Permanent
Location: Richmond, VIC - Head Office
Category: Information Technology

Forever Evolving

Forever New is Australia's fastest growing fashion clothing and accessories brand. With more than 300 stores and a vast online presence across the globe, we have developed a strong community of fashion-lovers, designers, innovators, experts and creatives who have taken us from Melbourne to the world.

The Opportunity

A strong problem solver who enjoys interacting with the broader business to understand their challenges and identify resolution approaches.  Not content with “putting the train back on the rails” you work to stop the train derailing in the first place!  You are keen to adapt new technologies and approaches like automation to simplify the business application users life.  You like working in a busy and challenging environment, where you are encouraged to respectfully challenge the way we do things around here.

This role is responsible for providing support to internal users across a range of retail front and back office applications, including; ERP (Netsuite), POS (Retail Directions), WMS (Infor) and PLM (WFX). 

The Senior Application Support Analyst role assesses system functionality, establishes and deploys strategies to solve application issues identified through system monitoring and by internal users and continually works to improve productivity of business systems.  

Key Responsibilities

  • Support internal stakeholders in using retail front and back office applications including ERP, POS, WMS and PLM. 
  • Be first point of contract for level 2+ system/ application user support
  • Respond to and resolve user incidents, problems and requests in a timely manner – reduce impact to business
  • Liaise with all business and IT partners to analyse business requirements, providing resolutions for related issues
  • Provide sound analysis and quality resolution of complex technical and business issues, including those previously undocumented
  • Identify systems and process improvements and ensure they are proactively raised and progressed
  • Administer recommended application upgrades / modification to improve efficiency
  • Assist in development and testing of new business processes, capabilities, and as appropriate their supporting technologies
  • Coordination of project work for upgrades
  • Coordinate with software vendors to perform investigations on application issues and provide effective resolutions

Key Experience

  • Degree qualified in Computer Science/Information technology or equivalent industry experience
  • 5+ years’ experience in a business application support role
  • Experience working within a technology team at a Retailer or Wholesaler
  • Working experience in functional and/or technical design of custom technology applications
  • Demonstrated understanding of designing, analysing and implementing efficient IT systems and solutions
  • Adaptable to new systems, applications and processes
  • Netsuite or Retail Directions RMS/SMS knowledge preferred
  • Good understanding of SQL Scripting would be beneficial
  • Experience analysing and documenting as-is capabilities for business processes and technologies would be beneficial

Company Culture & Benefits

Here at Forever New, our people are at the heart of everything we do. Forever New HQ is a fast-paced retail environment rapidly expanding across the globe. By the same token, we're all about a healthy, flexible work-life balance. That's why, as part of the Forever New family, you'll enjoy plenty of exciting rewards and benefits.

The perks:

  • Generous 40% employee discount and periodic family and friends’ discounts  
  • Loyalty and birthday leave
  • Monthly afternoon tea with an early finish Friday
  • Wellbeing and environmental incentives
  • Learning and development programs
  • Recognition program and service awards
  • Subsidized car parking
  • Thriving head office located in Richmond
  • Exposure to a global business based across 5 continents
  • Recruitment referral incentives

Whether we’re designing our latest fashion collection, expanding into a new international market, or providing expert styling advice to our loyal customers, these are a few of the rules we live by:

  • Think Customer
  • Respect for all
  • Keep it Simple
  • Take Responsibility
  • Act with Pace 

Apply now to join our talented team.

Advertised: AUS Eastern Daylight Time
Applications close:

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