Ecommerce Coordinator
Job no: 507665
Work type: FTP - Full-time Permanent
Location: Richmond, VIC - Head Office
Category: Digital & Marketing
FOREVER US
Forever New is Australia's fastest-growing fashion clothing and accessories brand. With more than 300 stores and a vast online presence across the globe, we’ve built a passionate community of fashion-lovers, designers, innovators and creatives who have taken us from Melbourne to the world.
We’re a team that thrives on creativity, collaboration and doing whatever it takes to put a smile on her face. We design for the modern woman on the move – and just like her, we’re always evolving.
THE PERKS WE OFFER YOU
As a valued member of the Forever New family, you'll enjoy a wide range of rewards and benefits, and be part of a team that genuinely values your contribution:
- A generous 40% employee discount (plus regular discounts for family and friends)
- Daily subsidised coffee and lunch from our in-house café
- Loyalty and birthday leave to celebrate the moments that matter
- Recruitment referral incentives to help us find great people
- Wellbeing and sustainability programs to support you and the planet
- Ongoing learning and development opportunities
- Service awards and recognition initiatives
- Subsidised car parking for a smooth commute
- A vibrant head office in Richmond – Melbourne’s creative hub
- The chance to be part of a truly global brand, spanning 5 continents
YOUR DREAM OPPORTUNITY
The eCommerce Coordinator supports the day-to-day operations, product management, and trading execution across global eCommerce sites. In this dynamic role, you’ll manage product uploads, merchandising, onsite campaigns, and trading execution while collaborating with Digital Marketing, Brand, Production, IT, and international teams.
If you’re detail-oriented, commercially minded, and passionate about fashion and digital retail, this is an exciting opportunity to contribute to a growing global brand and help create exceptional customer moments online.
KEY RESPONSIBILITIES
- Manage product mapping, categorisation, tagging, and regional configurations across global sites
Oversee product uploads and enrichment, ensuring accurate PDP content, SEO metadata, and trade readiness
- Support online merchandising to drive visibility, conversion, and alignment with trade priorities
- Execute onsite campaigns, promotions, landing pages, and homepage updates in line with the trade calendar
- Conduct pre-launch QA and testing across devices and regions
- Monitor daily site performance and resolve customer experience or functionality issue
- Liaise with IT and Customer Service to manage and resolve site-related issues
- Support CRO initiatives, A/B testing, and digital optimisation projects
- Assist with reporting on site performance, promotions, and product launches
- Provide cross-functional and ad hoc support across eCommerce and omni-channel initiatives
THE SKILLS AND EXPERIENCE YOU OFFER US
You will bring strong organisational, analytical and project management skills, along with experience in eCommerce or digital trading. You thrive in a fast-paced retail environment, work collaboratively across teams, and consistently deliver accurate, high-quality results
- Experience in eCommerce, online trading, or digital product management
- Strong data management and administrative skills
- High attention to detail and accuracy
- Solid understanding of fashion, brand, and product-based environments
- Project management capability
- Strong organisational skills with the ability to prioritise and meet deadlines
- Commercial acumen and business judgement
- Analytical mindset with problem-solving ability
- Experience with merchandising, SEO, and onsite optimisation (desirable)
- Excellent communication and relationship-building skills
- Ability to multitask and work effectively under pressure
- Proactive, adaptable, and results-driven attitude
OUR VALUES
Whether we’re building our next range, partnering with stores or trading a season, these five values guide everything we do:
- Think Customer
- Respect for All
- Keep it Simple
- Take Responsibility
- Act with Pace
Join Forever New and shape your future in fashion with a team that values your growth, supports your development and celebrates your wins. Apply now to make this your moment.
Advertised: AUS Eastern Daylight Time
Applications close:
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