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IT Support Analyst

Job no: 501804
Work type: FP - Full-time Permanent
Location: Richmond, VIC - Head Office
Category: Information Technology

Forever Evolving

Forever New is Australia's fastest growing fashion clothing and accessories brand. With more than 300 stores and a vast online presence across the globe, we have developed a strong community of fashion-lovers, designers, innovators, experts and creatives who have taken us from Melbourne to the world.

The Opportunity

As an IT Support Analyst, you will provide support to our Australia and New Zealand, Singapore and Canada store networks and global support office in Richmond.  Your main responsibility is to be a first level support to team members, resolving IT issues in a personable and friendly way.

In this permanent full-time position, you will work a 38-hour rotating roster Monday to Friday, weekend hours once a month and at times on call support. 

Key Responsibilities

  • Provide punctual 1st and 2nd level Technical Support to requests from our stores, warehouse and head office
  • Resolve problems related to network infrastructure, hardware components, operating systems, business software and office productivity applications
  • Contribute to the knowledge base and ensure all issues are correctly logged in the Helpdesk system
  • Out of hours on call support roster
  • Asset management as per IT Work Practices
  • Support Level 2 activities and projects
  • Opportunity to travel interstate for new store openings

Key Experience

  • You will be a self-starting individual who is thrives in a close-knit team
  • Previous Helpdesk experience in the retail industry is preferred
  • Administration with the following technologies Windows Server 2003/2008/2018 directory, TCP/IP, Exchange/Outlook, MS Office Application, Anti-Virus
  • All forms of desktop support (Windows XP, 7, 8 and MAC)
  • Relevant Microsoft or Cisco Certifications highly desirable
  • Technical troubleshooting skills
  • Qualifications in or working towards qualifications in Information Technology
  • Sound technical IT aptitude
  • Network monitoring and management tools
  • Point of sale experience highly desirable
  • Attention to detail and excellent written and verbal communication

Company Culture & Benefits

Here at Forever New, our people are at the heart of everything we do. Forever New HQ is a fast-paced retail environment rapidly expanding across the globe. By the same token, we're all about a healthy, flexible work-life balance. That's why, as part of the Forever New family, you'll enjoy plenty of exciting rewards and benefits.

The perks:

  • Generous 40% employee discount and periodic family and friends’ discounts  
  • Loyalty and birthday leave
  • Monthly afternoon tea with an early finish Friday
  • Wellbeing and environmental incentives
  • Learning and development programs
  • Recognition program and service awards
  • Subsidized car parking
  • Thriving head office located in Richmond
  • Exposure to a global business based across 5 continents
  • Recruitment referral incentives

Whether we’re designing our latest fashion collection, expanding into a new international market, or providing expert styling advice to our loyal customers, these are a few of the rules we live by:

  • Think Customer
  • Respect for all
  • Keep it Simple
  • Take Responsibility
  • Act with Pace

Apply now to join our talented team.

Advertised: AUS Eastern Daylight Time
Applications close:

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