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Quality Assurance Officer

Job no: 501661
Work type: FP - Full-time Permanent
Location: Richmond, VIC - Head Office
Category: Quality Assurance

Forever Evolving

Forever New is Australia's fastest growing fashion clothing and accessories brand. With more than 300 stores and a vast online presence across the globe, we have developed a strong community of fashion-lovers, designers, innovators, experts and creatives who have taken us from Melbourne to the world.

The Opportunity

An exciting opportunity has arisen to join the team at Forever New as our Quality Assurance Assistant. In this role you will be responsible for driving the quality and fit of apparel, ensuring that the Forever New standards are met and exceeded through all stages of development and bulk, whilst eliminating quality issues that may lead to customer refunds.

Key Responsibilities

  • Work collaboratively with buying and design to create new tech packs in line with departmental timelines, quality standards, and commercial requirements.
  • Ensure creative interpretation of Design Brief and RIGHT-FIRST-TIME sample development
  • Carry out full preparation for fit sessions: assess the sample to review garment construction e.g. tension, fabric type and garment
  • Fit garments with Designer/Buyer to ensure samples are to agreed specifications as per ‘Design Brief’ and agreed delivery dates can be maintained
  • Provide clear and direct technical instructions to offshore offices within the required timeline
  • Use business tools and internal/external relationships to ensure that critical path dates are understood and met; Proactively and regularly consult the critical path to meet deadlines; escalate effectively to relevant stakeholders when this is not possible
  • Take full responsibility for managing own time effectively
  • Take full ownership for product aftercare requirements for department
  • Demonstrate full awareness of the financial impact of quality rejections and customer refunds; act on behalf of FN to ensure that faulty product is not found in our stores
  • Train, support and develop the QA Assistant in quality team best practice

Key Experience

  • Minimum 1 years’ work experience in a technical position in the fashion industry
  • Computer literacy in Microsoft Office (Excel, Outlook and Word)
  • Computer literacy in QA related software
  • An understanding of critical path management as applied in a retail environment would be highly regarded 
  • Sound understanding of garment construction, patternmaking and grading
  • An understanding of the fit and sealing process as applied in a retail environment
  • Sound understanding of the commercial production process as applied in a retail environment 

Company Culture & Benefits

Here at Forever New, our people are at the heart of everything we do. Forever New HQ is a fast-paced retail environment rapidly expanding across the globe. By the same token, we're all about a healthy, flexible work-life balance. That's why, as part of the Forever New family, you'll enjoy plenty of exciting rewards and benefits.

The perks:

  • Generous 40% employee discount and periodic family and friends’ discounts  
  • Loyalty and birthday leave
  • Monthly afternoon tea with an early finish Friday
  • Wellbeing and environmental incentives
  • Learning and development programs
  • Recognition program and service awards
  • Subsidized car parking
  • Thriving head office located in Richmond
  • Exposure to a global business based across 5 continents
  • Recruitment referral incentives

Whether we’re designing our latest fashion collection, expanding into a new international market, or providing expert styling advice to our loyal customers, these are a few of the rules we live by:

  • Think Customer
  • Respect for all
  • Keep it Simple
  • Take Responsibility
  • Act with Pace

Apply now to join our talented team.

Advertised: AUS Eastern Daylight Time
Applications close:

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