FOREVER US

Step into the world of Forever New, where fashion meets innovation. As one of Australia’s leading global fashion brands, we’ve grown from our Melbourne roots to over 450 stores worldwide with a thriving online presence. Our success is driven by our passionate community of creative thinkers, retail experts, and forward-looking innovators who bring our vision to life - to make it her moment.

At Forever New, our people are at the heart of everything we do. We’re committed to creating meaningful employee experiences and a learning culture that empowers our teams across Head Office and Retail to grow, thrive and succeed.

THE PERKS WE OFFER YOU

As a valued member of the Forever New family, you’ll enjoy a range of benefits designed to support your success and wellbeing:

• Enjoy a generous 40% employee discount, with additional discounts for family and friends.
• Subsidised daily coffee and lunch at our on-site cafe
• Celebrate special moments with loyalty and birthday leave
• Receive referral incentives for introducing talented people to our team
• Access to wellbeing and sustainability initiatives that support your overall health and purpose
• Thrive through continuous learning and development programs
• Be recognised through our reward and service awards programs
• Benefit from subsidised parking at our vibrant Richmond Head Office
• Gain global exposure across five continents, expanding your horizons and career opportunities.

YOUR DREAM OPPORTUNITY

Forever New is seeking a People & Experience Coordinator to play a key role in delivering exceptional people experiences across our business. In this role, you’ll provide high-quality coordination and administration across People Services and Learning & Experience, ensuring our core P&C processes run smoothly and efficiently.

Reporting to the People & Culture Manager, with a dotted line to the Learning & Experience Manager, you’ll champion data accuracy, compliance and employee support, while also helping bring learning initiatives to life that enhance capability and culture across Head Office and Retail.

GET EXCITED TO:

• Draft employment contracts, variations and employment correspondence for new (where applicable) and existing team members, including parental leave, hours changes, secondments and significant date revisions
• Maintain accurate electronic employee files, ensuring documentation is issued, returned, stored correctly and provided to Payroll on time
• Act as the first point of contact for general employment queries, providing professional guidance and escalating matters when required
• Liaise closely with Payroll on changes to terms and conditions, preparing and coordinating all required documentation
• Manage voluntary terminations end to end, including notifications and exit interview surveys
• Support key P&C calendar activities such as performance reviews, salary reviews and engagement surveys, contributing to tools, templates and processes
• Coordinate LMS administration, reporting and data accuracy, maintaining learning records and dashboards to support compliance and continuous improvement
• Run end-to-end coordination of learning events, including scheduling, materials, communications and attendee logistics
• Contribute to the creation of engaging learning assets; experience with Canva, Articulate 360 and/or video editing is highly regarded
• Assist with P&C analysis and reporting across new starter surveys, exit interview insights, turnover, training completion rates and engagement metrics
• Uphold data integrity and confidentiality across all team member records and documentation
• Complete periodic VEVO checks and support immigration requirements as needed
  Champion company values and a positive workplace culture, supporting wellbeing and D&I initiatives and role modelling ethical leadership
• Assist with workers’ compensation administration and return-to-work coordination, ensuring accurate records and timely actions

THE SKILLS & EXPERIENCE YOU OFFER US

• Tertiary qualification in Human Resources or a related field (desirable)
• Proven experience in HR administration and/or first-line HR advisory roles
• Confidence using Microsoft Word and Excel, with experience using creative tools such as Canva
• LMS administration experience is highly regard
• Exposure to Australian employment and WHS legislation
• Working knowledge of HR and/or Payroll systems

BEHAVIOURS & ATTRIBUTES

• Professional, discreet and trusted with confidential information
• Strong work ethic with a proactive, can-do attitude
• Calm and composed in fast-paced or demanding situations
• Resourceful problem solver with strong attention to detail
• Collaborative team player with a genuine passion for fashion and the Forever New brand

OUR VALUES

Whether we’re supporting our people, developing capability or creating beautiful experiences, these values guide everything we do:

Think Customer
Respect for All
Keep it Simple
Take Responsibility
Act with Pace

Join Forever New and help shape a people experience that’s elegant, impactful and distinctly Forever New.

LOCATION: Richmond, Victoria, Australia