FOREVER US

Step into the world of Forever New, where fashion knows no boundaries. As Australia's trailblazing brand in clothing and accessories, we're taking the globe by storm with over 350+ stores and a thriving online presence. Our community is a vibrant tapestry of style enthusiasts, visionary designers, creative thinkers, and trendsetters who have propelled us from Melbourne to the world stage. With an unwavering passion for fashion, we are dedicated to creating moments that bring a radiant smile to her face.

THE PERKS WE OFFER YOU

As a valued member of the Forever New family, you'll not only enjoy a wide range of exciting rewards and benefits, but also be part of a team that genuinely appreciates your talent and dedication.

Discover the perks of joining us:

• Benefit from a generous 40% employee discount, including periodic discounts for your family and friends.
• Coffee lover? Indulge in daily subsidized coffee and lunch at the café downstairs.
• Enjoy the flexibility of loyalty and birthday leave to celebrate special moments in your life.
• Receive recruitment referral incentives for bringing talented individuals to join our exceptional team.
• Take advantage of our wellbeing and environmental incentives, promoting your overall wellness and contributing to a sustainable future.
• Engage in continuous learning and development programs to enhance your skills and foster personal and professional growth.
• Be recognized for your outstanding contributions through our recognition program and service awards.
• Enjoy the convenience of subsidized car parking, ensuring a stress-free commute.
• Thrive in our vibrant head office located in Richmond, an area renowned for its energy and creativity.
• Gain exposure to a global business operating across 5 continents, expanding your horizons and providing diverse experiences.

YOUR DREAM OPPORTUNITY

An exciting opportunity awaits for a Retail Operations Advisor to make a lasting impact on our retail landscape! You will support the Chief Retail Officer, Head of Retail Support, and the broader Retail Operations Team in building a world-class retail organization focused on operational excellence. In this role, you’ll play a key part in implementing various business projects and providing ongoing review and support to ensure the success of these new processes.

We are seeking someone who is detail-oriented, proactive, and results-driven, with strong retail acumen and a passion for process and operations. 

Get excited to:

• Deliver exceptional customer service that is reflective of and aligns to the FIRST customer service model
• Proactively look for ways to ensure the operations of the business supports the retail team deliver great service.
• Contribute to pre-determined objectives (including but not limited to IPS, conversion, loyalty etc.) through strong operations and stock management processes.
• Be clear on the brand vision to ensure the operations of the business supports the delivery of that vision.
• Ensure all areas of the store operations are in place to deliver strong brand recall and recognition from customers.
• Ensure BOH is set up and maintained in line with company expectations and workplace health and safety standardsby creating clear processes
• Represent self in a manner that aligns to the Forever New Brand Ambassador Guidelines
• In collaboration Retail operations review opportunities to business improvement and efficiencies.
• Be proficient with reporting to enable the candidate to be able to analyse best practice and opportunities.
• Be clear on specific KPIS for this role that are mainly operational such as Pick success, stock accuracy and shrinkage as an example. These may change depending on the focuses.  
• Support store and Field Team with IT escalations
• Assist Store and Field Teams with operation queries
• Maintain and create Ways of Working (WoWs) for store use
• Support Stores with achieving online fulfilment goals
• Monitor and communicate online fulfilment results and report on these
• Manage the Store Fulfilment checklist for store openings and closings
• Participate in business projects as the Retail voice to ensure the projects are for the benefit of the retail environment
• Testing new systems and upgrades and creating documentation to support Store adoption of these

THE SKILLS & EXPERIENCE YOU OFFER US

• Retail experience 
• Attention to detail and accuracy
• Ability to problem solve, multi-task and time manage
• Planning and organisational skills
• Ability to work under pressure, working to tight deadlines
• Ability to manage an event check list
• Excellent written and verbal communication skills
• Understanding of fashion/ retail industry
• Discretion and confidentiality
• High level of interpersonal and communication skills
• Highly developed word processing and computer skills and experience with various software packages including Microsoft Office (Excel, Outlook, Word and PowerPoint)
• Demonstrated ability to work in a fast paced environment with competing demands and priorities

Join Forever New and become part of a community that values your uniqueness and offers exciting opportunities for personal and professional growth. Apply now and let your talents shine in an environment that celebrates diversity and fosters success!