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Customer Service Representative

Job no: 501873
Work type: CA - Casual
Location: Richmond, VIC - Head Office
Category: Retail Operations

Forever New is one of Australia's fastest growing fashion clothing and accessories brands, proud to be founded in Melbourne during late 2006. Forever New has been on a journey of global expansion and today operates in over 300 stores in 14 countries.

The Role:

We are looking for a Customer Service Representative who will responsible for providing exceptional and effective customer service, be a customer advocate, continue to strive for excellence, put the customer first and embrace the customer centric nature of Forever New’s business. You will assist, educate and inspire customers, where they are left with a positive feeling about the Forever New brand.

About the role:

  • The handling of customer queries from a variety of sources including, but not restricted to, email, web, telephone and social media.
  • Focused on going the extra mile to resolve any customer query at the first point of contact
  • Keeping accurate customer records using the contact management tools provided
  • The efficient and professional resolution of our store team member queries regarding all services offered
  • Executing daily administrative tasks & reporting
  • Ensure efficient and effective output and the continuous improvement of the customer service function
  • Positively represent the brand and enthusiasm to uphold the visions and values of Forever New

About You:

  • A Customer first attitude
  • Positive, flexible demeanor, who demonstrates resilience when under pressure
  • Excellent verbal & written communication skills
  • Effective interpersonal skills including the ability to operate effectively in both a group situation and autonomously
  • Maturity to handle sensitive issues with empathy and tact
  • Excellent organisational skills with the ability to prioritize workload and work to deadlines 
  • The ability to think outside the box to find the right solution for complex customer queries
  • Computer literate with Word, Excel, Outlook, with ability to learn new systems efficiently. A working knowledge of Zendesk is highly regarded

Join a privately owned globally expanding retailer who is dedicated to team collaboration and innovation whilst promoting our vision and values – ‘Inspiring Confidence and Beauty’. Forever New is an entrepreneurial, fast-paced and dynamic environment. Our aim is to ensure that we have and culture which is engaging, collaborative and energetic.

Forever New benefits include:

  • Generous employee discounts and benefits; including the cafes in our business park
  • Work for an international expanding global retailer
  • Subsidised car parking
  • Offices located in Richmond close to public transport
  • Enjoy our exciting social committee and team events
  • Work with industry experts to accelerate your career

Advertised: AUS Eastern Standard Time
Applications close:

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