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eCommerce Specialist

Job no: 508109
Work type: FTP - Full-time Permanent
Location: Richmond, VIC - Head Office
Category: Digital & Marketing

FOREVER US

Step into the world of Forever New, where fashion meets confidence and every moment is designed to make it her moment. From our Melbourne beginnings 20 years ago to more than 450 stores globally, Forever New continues to evolve - creating beautiful, feminine fashion underpinned by strong commercial thinking and global sourcing expertise.

THE PERKS WE OFFER YOU

As a valued member of the Forever New family, you'll enjoy a wide range of rewards and benefits, and be part of a team that genuinely values your contribution:

  • A generous 40% employee discount (plus regular discounts for family and friends)
  • Daily subsidised coffee and lunch from our in-house café
  • Loyalty and birthday leave to celebrate the moments that matter
  • Balance career and family with our parental leave benefits
  • Recruitment referral incentives to help us find great people
  • Wellbeing and sustainability programs to support you and the planet
  • Ongoing learning and development opportunities
  • Service awards and recognition initiatives
  • Subsidised car parking for a smooth commute
  • A vibrant head office in Richmond – Melbourne’s creative hub
  • The chance to be part of a truly global brand, spanning 5 continents

YOUR DREAM OPPORTUNITY

As an eCommerce Specialist, you will be responsible for the end-to-end execution of onsite trading and daily eCommerce operations. Working closely with Digital, Marketing, Merchandising and IT teams, you’ll deliver seamless customer experiences while optimising conversion, revenue and overall site performance.

Trade & Content Execution

  • Own execution of onsite campaigns, promotions and trade activity aligned to the global trade calendar
  • Manage homepage updates, landing pages and CMS content
  • Upload and manage campaign assets, ensuring alignment with trading priorities
  • Set up, test and maintain promotional mechanics (offers, discounts, shipping incentives)
  • Conduct QA across devices and regions to ensure flawless execution
  • Monitor and optimise campaign performance to drive conversion and revenue

Site Operations & Maintenance

  • Monitor site performance daily, identifying and resolving issues impacting customer experience
  • Maintain site navigation, search functionality and content accuracy
  • Act as key liaison between eCommerce, IT, Marketing and Merchandising teams
  • Support testing of enhancements, bug fixes and new feature releases

Optimisation & Innovation

  • Support and contribute to CRO initiatives and A/B testing
  • Drive onsite optimisation through testing, personalisation and continuous improvement
  • Partner with CRM and Digital teams to enhance customer journeys
  • Identify opportunities through emerging eCommerce and retail trends

Reporting & Analytics

  • Track and analyse campaign, promotion and trading performance
  • Support weekly and monthly reporting across regions
  • Provide insights and recommendations to improve conversion, AOV and revenue

ABOUT YOU

  • Demonstrated experience in eCommerce, digital trading or online operations
  • Strong commercial mindset with a focus on driving performance outcomes
  • Experience with eCommerce platforms (Shopify highly regarded)
  • High attention to detail with a commitment to quality execution
  • Strong analytical and problem-solving capability
  • Excellent organisational skills and ability to manage competing priorities
  • Confident communicator with strong stakeholder engagement skills
  • Experience within fashion, retail or a product-led environment highly desirable

OUR VALUES

Whether we’re building our next range, partnering with stores or trading a season, these five values guide everything we do:

  • Think Customer
  • Respect for All
  • Keep it Simple
  • Take Responsibility
  • Act with Pace

If you’re excited to contribute to a growing global brand and play a meaningful role in our success, we’d love to hear from you. Join us as we continue to build on our 20‑year legacy and shape the future of Forever New.

LOCATION: Melbourne, Victoria

Advertised: AUS Eastern Standard Time
Applications close:

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