Our Vacancies
Senior Business Analyst- AI and Digital
- 508544
- Richmond, VIC - Head Office, VIC
- FTP - Full-time Permanent
FOREVER US
This year, we celebrate 20 years of Forever New.
Our story started with a simple premise; to create moments worth remembering through the pieces in her wardrobe. Twenty years later, we've built a global Australian fashion brand loved across more than 25 countries
THE PERKS WE OFFER YOU
As a valued member of the Forever New family, you'll enjoy a wide range of rewards and benefits, and be part of a team that genuinely values your contribution:
- A generous 40% employee discount (plus regular discounts for family and friends)
- Daily subsidised coffee and lunch from our in-house café
- Loyalty and birthday leave to celebrate the moments that matter
- Recruitment referral incentives to help us find great people
- Wellbeing and sustainability programs to support you and the planet
- Ongoing learning and development opportunities
- Service awards and recognition initiatives
- Subsidised car parking for a smooth commute
- A vibrant head office in Richmond – Melbourne’s creative hub
- The chance to be part of a truly global brand, spanning 5 continents
YOUR DREAM OPPORTUNITY
GET EXCITED TO:
- Lead discovery and translate business challenges into clear requirements, future-state processes and practical solutions
- Identify and shape high-value AI, automation and digital opportunities across the business
- Define requirements for AI agents, Copilots, intelligent workflows and conversational solutions
- Partner with our AI Centre of Excellence, business stakeholders, technology specialists and external vendors
- Lead business analysis across initiatives from requirements and solution definition through to testing, implementation and adoption
- Support digital and Ecommerce initiatives that enhance customer experience and operational efficiency
- Develop business cases, assess benefits and ROI, and turn insights into clear recommendations
- Help drive responsible AI adoption through strong governance, privacy, security and risk practices
THE SKILLS AND EXPERIENCE YOU OFFER US
You’re a commercially minded and solutions-focused Business Analyst who can connect business needs with technology and turn complex challenges into clear, actionable solutions.
- 3+ years’ experience in senior business analysis or project delivery roles, ideally across retail, Ecommerce or digital environments
- Demonstrated experience working across AI, automation or digital initiatives
- Hands-on exposure to AI technologies such as Microsoft Copilot Studio, Azure AI Foundry, AI agents, Power Platform or Microsoft 365 Copilot
- Strong experience across discovery, requirements gathering, process mapping, user stories and acceptance criteria
- Confidence developing business cases and recommending solutions to complex business problems
- Strong analytical capability and experience using Excel, web analytics or business intelligence tools
- Excellent facilitation, communication and stakeholder management skills, with the confidence to work across business, technical and senior stakeholder groups
- An understanding of AI governance, privacy, security, risk and change management
OUR VALUES
Whether we’re building our next range, partnering with stores or trading a season, these five values guide everything we do:
- Think Customer
- Respect for All
- Keep it Simple
- Take Responsibility
- Act with Pace
Join Forever New and shape your future in fashion with a team that values your growth, supports your development and celebrates your wins. Apply now to make this your moment.