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Digital Business Analyst

Job no: 503178
Work type: FTP - Full-time Permanent
Location: Richmond, VIC - Head Office
Category: Digital & Marketing

Forever Evolving

Forever New is Australia's fastest growing fashion clothing and accessories brand. With more than 300 stores and a vast online presence across the globe, we have developed a strong community of fashion-lovers, designers, innovators, experts and creatives who have taken us from Melbourne to the world.

 Forever Opportunity

We are seeking a dynamic individual to join our eCommerce and Marketing team. Reporting to the Digital PO, the role will be accountable for end-to-end requirement gathering on business projects, in particular, web solutions. With exceptional communication skills, the successful candidate will heavily rely on working with internal stakeholders to collate key details, to design, plan and execute solutions based on highest value and ease. 

This is a great opportunity to work in an agile environment using a scrum framework and create technical documentation, use-cases, wireframes, and flow-diagrams to facilitate solution design.

Key Responsibilities

Project Co-ordination

  • Assist in the implementation of digital, multi-channel and international projects
  • Co-ordinate and complete test plans
  • Assist in ongoing optimisation of internal processes
  • Work with various team across creative and technical to ensure projects deliverables
  • IT Project Management process and method followed and/or enhanced

Onsite management

  • Co-ordination and implementation of Hubs, Edits and new CMS pages
  • Assist with ongoing on site optimization projects
  • Bugs are scoped in a timely manner
  • Co-ordinate and complete test plans


  • Grooming tickets in JIRA and other tools, to ensure all relevant information is accurately captured 
  • Assist in reporting on project outcomes
  • Responsible for fortnightly Jira sprint reporting

 Forever Candidate

With 2-3 years’ experience in a similar role, (BA or BIA) you lead the stakeholder communication journey from conception to execution. Your experience has equipped you with tools to influence and at times communicate unfavorably outcomes. In this autonomous role, you will be managing projects and BAU requirements seeing you deep into the detail with ownership and control.

Key Skills & Experience

  • Bachelor degree in a related discipline
  • Knowledge of Online/ eCommerce trading and site optimisation skills
  • Dynamic lateral thinker with strong problem solving skills
  • Highly analytical, experience with web analytics programs as well as excel and business intelligence tools
  • The desire and determination to develop and increase skills set and knowledge
  • Confidence in working with IT and technical teams
  • The ability to produce and analyse accurate data, reports and contribute proactively in meetings

Forever Culture & Benefits

Here at Forever New, our people are at the heart of everything we do. Forever New HQ is a fast-paced retail environment rapidly expanding across the globe. By the same token, we're all about a healthy, flexible work-life balance. That's why, as part of the Forever New family, you'll enjoy plenty of exciting rewards and benefits.

The perks:

  • Generous 40% employee discount and periodic family and friends’ discounts  
  • Loyalty and birthday leave
  • Monthly afternoon tea with an early finish Friday
  • Wellbeing and environmental incentives
  • Learning and development programs
  • Recognition program and service awards
  • Subsidized car parking
  • Thriving head office located in Richmond
  • Exposure to a global business based across 5 continents
  • Recruitment referral incentives

Whether we’re designing our latest fashion collection, expanding into a new international market, or providing expert styling advice to our loyal customers, these are a few of the rules we live by:

*Think Customer   *Respect for all * Keep it Simple  *Take Responsibility * Act with Pace

Advertised: AUS Eastern Standard Time
Applications close:

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