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Senior Application Support

Job no: 502326
Work type: FT - Full-time Temporary
Location: Richmond, VIC - Head Office
Category: Information Technology

Forever Evolving

Forever New is Australia's fastest growing fashion clothing and accessories brand. With more than 300 stores and a vast online presence across the globe, we have developed a strong community of fashion-lovers, designers, innovators, experts and creatives who have taken us from Melbourne to the world.

Forever Opportunity

Seeking a Senior Application Support candidate with experience in the Retail/Supply Chain industry, to provide triage, support for the global Forever New Stores and Distribution Centers POS and WMS systems.

Key Responsibilities

  • Triage and investigation of complex incidents and requests in various applications which involve front end UI and backend database data analysis.
  • Deep dive data analysis and updates in Microsoft SQL databases, testing of Application Configuration and Deployments of patches and fixes from vendors.
  • Demonstrated experience in application systems administration/configuration of POS and WMS applications.
  • Maintenance of a knowledge base to ensure support at the same level.

Forever New Candidate: 

You have experience in a similar role with highly developed analytical skills and the ability to work under pressure. Liaising frequently with project leads and stakeholders about their experience and requirements comes naturally to you. You are driven in ensuring an end to end  company approach is used regarding support for new businesses or channels.

 Key Experience

  • Experience supporting a Retail Directions RMS & SMS application suite is non negotiable
  • 3+ years ICT experience working in an Administrator/Analyst role or similar
  • Experience working in an ITIL environment
  • Provide Business and Systems analysis across Australian and off-shore operational offices
  • Liaise with project leads and stakeholders about their experience and requirements to ensure a whole-of-company approach to applications
  • Ensure rigorous deployment processes are followed for new systems and software according to best practice methodology.

Company Culture & Benefits

Here at Forever New, our people are at the heart of everything we do. Forever New operates a fast-paced retail environment rapidly expanding across the globe. By the same token, we're all about a healthy, flexible work-life balance. That's why, as part of the Forever New family, you'll enjoy plenty of exciting rewards and benefits.

The perks:

  • Generous 40% employee discount and periodic family and friends’ discounts
  • Loyalty and birthday leave
  • Monthly afternoon tea with an early finish Friday
  • Wellbeing and environmental incentives
  • Learning and development programs
  • Recognition program and service awards
  • Subsidised car parking
  • Thriving head office located in Richmond
  • Exposure to a global business based across 5 continents
  • Recruitment referral incentives

Whether we’re designing our latest fashion collection, expanding into a new international market, or providing expert styling advice to our loyal customers, these are a few of the rules we live by:

Think Customer         Respect for all      Keep it Simple     Take Responsibility        Act with Pace

We are a creative and driven team who frequently seek like minded individuals to join us. If you feel you have the above skill set .... we are eager to hear from you!

Apply now to join our talented team.


Advertised: AUS Eastern Daylight Time
Applications close:

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