Careers at Forever New

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Senior Application Support

Job no: 502326
Work type: FT - Full-time Temporary, FTP - Full-time Permanent
Location: Richmond, VIC - Head Office
Category: Information Technology

Forever Evolving

Forever New is Australia's fastest growing fashion clothing and accessories brand. With more than 300 stores and a vast online presence across the globe, we have developed a strong community of fashion-lovers, designers, innovators, experts, and creatives who have taken us from Melbourne to the world.

Forever Opportunity

Seeking an experienced individual with experience in the Retail/Supply Chain industry, to provide support at a Senior level to the global Forever New Head Office, Stores, Distribution Centers and our 3PLs. The successful applicant will have previous experience in both ERP and WMS administration, configuration, and support experience. Intermediate database query experience in either MSSQL, Oracle, or MySQL.

Key Responsibilities

  • Escalation point for advanced investigation of complex incidents and requests in various applications which involve front end UI, backend database data analysis and integration.
  • Deep dive data analysis and updates in Microsoft SQL databases, testing of Application Configuration and Deployments of patches and fixes from vendors.
  • Senior application support for our ERP and WMS applications.
  • Develop and maintain a knowledge base to ensure support at the same level.
  • Representing the Business Systems team in executive meetings
  • Liaise with offshore teams to drive resolution and development
  • Raise support calls with vendors

Forever New Candidate: 

You are highly motivated and able to work autonomously and proactively! You have experience in a similar role assisting all levels of the business including senior stakeholders. You will possess excellent troubleshooting skills to support users and maintain a curious approach to problem management. You also have experience in working Warehouse Management Systems and ERP systems

Key Experience and Skills

  • Accounting/logistics experience - highly desired
  • Demonstrated experience supporting one or the following lines of business: Retail, Finance, Supply Chain
  • Intermediate database experience – ability to read and write complex joins
  • 3+ years’ experience working in a similar role
  • Supporting in an ITIL environment, ITIL certification or practical understanding
  • Supporting a global business spanning across multiple time zones
  • Senior business stakeholder management, build and maintain
  • Clear and professional written and verbal communication skills

Company Culture & Benefits

Here at Forever New, our people are at the heart of everything we do. Forever New operates a fast-paced retail environment rapidly expanding across the globe. By the same token, we're all about a healthy, flexible work-life balance. That's why, as part of the Forever New family, you'll enjoy plenty of exciting rewards and benefits.

The perks:

  • Generous 40% employee discount and periodic family and friends’ discounts
  • Loyalty and birthday leave
  • Monthly afternoon tea with an early finish Friday
  • Wellbeing and environmental incentives
  • Learning and development programs
  • Recognition program and service awards
  • Subsidised car parking
  • Thriving head office located in Richmond
  • Exposure to a global business based across 5 continents
  • Recruitment referral incentives

Whether we’re designing our latest fashion collection, expanding into a new international market, or providing expert styling advice to our loyal customers, these are a few of the rules we live by:

Think Customer         Respect for all      Keep it Simple     Take Responsibility        Act with Pace

We are a creative and driven team who frequently seek like minded individuals to join us. If you feel you have the above skill set .... we are eager to hear from you!

Apply now to join our talented team.

Advertised: AUS Eastern Daylight Time
Applications close:

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